Customer Support
We’re Here to Keep You Moving
At Diamond Mowers, we’ve got your back. Our team of expert problem-solvers is ready to tackle any challenge you throw our way.
Product Registration
Ensure your product is registered in 2 easy steps to provide you with support, warranty coverage, and personalized service.
- Click The Link
- Fill Out and Submit Form
A copy of the Warranty Registration will be emailed to you for your records after the form is submitted.
Warranty Information
Rather than being buried in paperwork and slowing things down, Diamond offers a “No Documentation Warranty Process” to help uphold our commitment to keep you moving.
- All Diamond’s Drum products come with a 2-Year Parts & Labor Warranty.
- All other Diamond products come with a 1-Year Parts & Labor Warranty.
To process a claim, simply:
- Call 888.960.0364 to start a claim. Make this call before starting any repairs.
- A Diamond representative will work with your service department to diagnose the problem.
- If available, having your serial number on hand will expedite the call with our Diamond representative.
- Diamond will authorize the repair, ship the parts, and provide flat-rate labor.
- Have your technician call Diamond’s warranty team to let us know the repair has been completed successfully.
- Diamond will then issue the appropriate credit immediately.
Contact Diamond Mowers Customer Care at warranty@diamondmowers.com or call 888-960-0364
Maintenance and Service
The grind never stops. Neither should your equipment. With our expert parts and service specialists, you never have to worry about a breakdown. If you need assistance, we can help. Fill out the form in the link below to connect with our customer support team A.S.A.P.
Product Resources
Looking for product resources like Parts Books, Operators Manuals, In-Service Guides, Tuning Instructions, etc.? Feel free to check out our resources page!
Return Policy
Customer Satisfaction Guarantee
Your satisfaction is our highest priority. If your purchase doesn’t meet expectations, please let us know—we’ll work quickly to make it right.
30-Day Money-Back Guarantee
• Applies to all Diamond Mowers attachments*.
• Parts in new condition may be returned within 30 days of purchase.
*Exclusions:
• DM360 Roadside Maintenance Vehicle: Not eligible for return under the 30-day policy.
• Booms: (all) Booms are not returnable. However, the attachment head used with the Boom is eligible for return within 30 days under standard attachment policy.
• Engineered-to-Order Products: Not eligible for return under the 30-day policy. If you don’t know if your product is an Engineered-to-Order product, please contact our Customer Care team.
